Published: 05 June 2024
Consumer goods CIOs can use Gartner’s Digital Execution Scorecard tool to assess their progress on key digital performance indicators and benchmark performance against peers. Thus, CIOs can evaluate digital progress for internal performance and peer comparison.
Consumer goods companies have a higher median percent of the IT workforce with digital skills and fully digitized enterprise transactions in comparison with industries overall.
Consumer goods leads other industries in the adoption of cloud-based applications. This positions the industry for economic shifts by enabling agility in the deployment of customer-facing applications.
The consumer goods sector is accelerating the use of digital technology to enable high-frequency decision making in a rapidly changing environment. This enhances consumer goods companies’ ability to achieve operational excellence. However, data suggests there is a significant opportunity to improve customer-facing data management to reach desired stakeholder
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Analysts:
James Anderson, Cesar Lozada, Jonathan Kutner, Shruthi Shankel, Jack Polizzi
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