Published: 13 June 2024
Successful vertical solution delivery of IT services entails many organizational activities focused on buyer outcomes. To effectively implement and manage this, collaboration across functions should be driven through a center of excellence. Offering managers can use this research as a starter guide.
Many providers fail to adequately invest in a formal center of excellence (COE) prior to expanding their offering portfolio; far fewer implement procedures on how the COE should interact with offering development. Consequently, providers fail to effectively scale their portfolio expansion when pursuing a vertical-based solution strategy.
A recent Gartner survey shows that buyers rate inadequate industry expertise as one of the most important contributing factors when deciding to switch IT services providers. However,vertical subject matter experts (SMEs) may not always have formal relationships with delivery teams nor with offering managers, thus limiting the quality and consistency of information
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Analysts:
Eric Cheung, David Ackerman
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