Published: 27 June 2024
Communications service providers focus on AI-first strategies for agility, cost and CX outcomes, driving growth of related services. Classic AI and generative AI services spending in the communications industry will grow at 18.2% CAGR to create $42 billion annual revenue by 2027.
By 2025, half of the largest IT service providers serving CSPs will lead a curated generative AI ecosystem with a focus on security and trust, up from 5% in 2024.
By 2027, 75% of CSP CEOs will be buying consulting engagements based on AI-first strategies, up from zero in 2023.
Measurable generative AI business outcomes beyond efficiency emerge in late 2024 and will drive more demand for custom-made generative AI service offerings.
CSPs are prioritizing spend on generative AI services that create business value around trust by addressing related security and risk.
The AI portion of all services
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Analysts:
Jouni Forsman
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