Published: 22 July 2024
Government CIOs must apply IT operating models across different areas of their organization to deliver outcomes for improved citizen experience and service delivery quality. Government CIOs can use this guidance to adopt the operating model that best achieves the organization’s digital ambitions.
Government organizations have placed evolving and wide-ranging demands on IT. As a result, CIOs are pressured to calibrate the way in which IT supports, empowers and leads the business.
Gartner’s IT operating model framework can be used to validate and refine the configuration of IT in the organization and create efficiencies within IT operations for repeatable delivery.
The framework can also be used to define IT products and services, such that IT becomes a trusted provider for the enterprise, and build integrated capabilities that leverage information and technology for business objectives.
To successfully align IT with the needs of
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