Published: 12 August 2024
Heads of I&O are deprioritizing strategic employee-centric operations like service management and digital workplace in favor of technology-centric operations. Use this research to leverage employee-centric operations to maximize the value of infrastructure platform engineering.
Heads of infrastructure and operations (I&O) are embracing opportunities, such as platform engineering, at the cost of deprioritizing employee-centric operations, such as service management and digital workplace.
Highly centralized operating models are often insufficient for supporting advanced self-service practices such as infrastructure platform engineering (IPE).
Talent shortages and increased demand for services are straining employee-centric operations, pressuring heads of I&O to streamline the organization.
Heads of I&O responsible for both technology- and employee-centric operationsshould:
Channel employee-centric services, such as service management and digital workplace, to establish critical feedback loops to optimize the performance of technology-centric operations.
Enable product teams and align with
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Analysts:
Chris Laske, Mark Margevicius, Ken Rothenberger, Sunil Kumar
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