Gartner Insights Abstract

Blind Spots in Product and Systems for Tech CEOs Expanding Internationally

Published: 17 September 2024

Summary

International expansions can stall when tech CEOs fail to adequately adapt their software product and operational support systems to new geographies. This document examines common prelaunch blind spots and provides recommendations to maximize chances of success.

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Overview

Key Findings
  • When tech CEOs prepare their products for market entry into a new geography, they often overlook critical blind spots in areas such as feature development/localization, UI translation and localization, end-user collateral localization and integration/APIs. These oversights can result in launch delays, suboptimal user interfaces, and ultimately, poor usability, adoption and user satisfaction.

  • Internal business systems require tech CEOs’ operations to manage a new market’s fiscal, legal and regulatory requirements. Failure to address additional blind spots around finance and accounting systems, payment methods, pricing and invoicing currency, compliance or data hosting can result in operational drag, friction in purchasing experience,

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Analysts:

Igor Marchal Susan Graeme

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