Published: 03 October 2024
Over 20 million users globally use Microsoft Teams with PSTN services. Microsoft has several PSTN connectivity options to choose from. End-user services leaders can use this research to select among Teams Calling Plans and other bring-your-own-carrier options, based on their preferences.
The introduction of a new, pay-as-you-go (PAYG) version of the Microsoft Teams Calling Plan makes it an increasingly viable option, especially for small and midsize businesses (SMBs) and for userswho have limited use of outbound telephony.
Operator Connect, despite offering a flexible architecturefor connecting public switched telephone network (PSTN) services with Teams Phone for organizations that struggle with the Direct Routing approach, does not offer integration with legacy telephony systems.
In early 2023, Microsoft introduced Teams Phone Mobile as another deployment option for providing PSTN connectivity for Teams users. This can activate a user’s corporate-issued, SIM-enabled mobile phone number as
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Analysts:
Pankil Sheth, Rafael Benitez
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