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Gartner Expert
Bryan Klein
Director, Research
Bryan Klein is a Senior Executive Advisor to Heads of Quality. Through live executive event facilitation and one-on-one consultations, Mr. Klein advises hundreds of Quality executives and their teams on topics ranging from Quality strategy development to Culture of Quality. As a result, he has a broad perspective on some of the most difficult challenges Quality organizations face and is able to coach executives to apply best practices at their companies. Some of his recent event presentations include improving quality's use of data analytics, building a strong culture of quality, developing business-minded quality talent, and increasing quality's value to the business.
Previous experience
Prior to joining Gartner, Mr. Klein worked in a variety of industries while living in China, Africa and North America, helping companies establish systems and processes to increase performance and efficiencies. Most recently, he directed a nonprofit malnutrition initiative in Southeast Africa that manufactured fortified peanut-butter for starving children.
Professional background
PB+J Foods, Inc.
Country Director
Ivy International Group
Senior Associate
International Crisis Group
Research Assistant
Areas of coverage
Quality Management
Education
B.S.F.S., Regional and Comparative Studies: US-China, Georgetown University
M.A., International Politics, Fudan University
Top Issues That I Help Clients Address
1Culture of Quality
2Quality Strategy Development
3Quality Performance Management
4Customer Experience
5Supplier Quality Management