Gartner Expert

Bryan Klein

Director, Research

Bryan Klein is a Senior Executive Advisor to Heads of Quality. Through live executive event facilitation and one-on-one consultations, Mr. Klein advises hundreds of Quality executives and their teams on topics ranging from Quality strategy development to Culture of Quality. As a result, he has a broad perspective on some of the most difficult challenges Quality organizations face and is able to coach executives to apply best practices at their companies. Some of his recent event presentations include improving quality's use of data analytics, building a strong culture of quality, developing business-minded quality talent, and increasing quality's value to the business.

Previous experience

Prior to joining Gartner, Mr. Klein worked in a variety of industries while living in China, Africa and North America, helping companies establish systems and processes to increase performance and efficiencies. Most recently, he directed a nonprofit malnutrition initiative in Southeast Africa that manufactured fortified peanut-butter for starving children.

Professional background

PB+J Foods, Inc.

Country Director

Ivy International Group

Senior Associate

International Crisis Group

Research Assistant

Areas of coverage

Quality Management

Education

B.S.F.S., Regional and Comparative Studies: US-China, Georgetown University

M.A., International Politics, Fudan University

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Top Issues That I Help Clients Address

1Culture of Quality

2Quality Strategy Development

3Quality Performance Management

4Customer Experience

5Supplier Quality Management

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