Gartner Expert

Jennifer Loveland

Sr Director Analyst

Jennifer Loveland advises CSCOs and supply chain leaders on formulating an effective strategy and designing a supply chain to achieve that strategy. This includes the types of talent to dedicate to supply chain design (often in centers of excellence) and the key enablers and techniques they use. Key focus areas include developing customer intimacy to identify what customers value in supply chain, aligning supply chain strategy to corporate strategy, defining the competitive advantage supply chain provides, segmenting the operating model to handle complexity profitably, identifying and prioritizing required capabilities, leading behavior change within continuous improvement or transformation to achieve objectives, and ensuring changes endure through business process management, metrics, governance and organizational design.

Roles and responsibility

C-Level, VP, Director of Supply Chain (CSCO, COO)

Supply Chain Strategy/Research/Center of Excellence (COE) VP or Director

Supply Chain Program Management or Process Improvement Office

Previous experience

Ms. Loveland joined Gartner in 2014 after 15 years in high technology and consumer products. She has broad experience in creating strategy for new organizations and processes, and translating those strategies to effective business processes. This includes setting up and leading global centers of excellence (COEs) governing process and technology standards and change initiatives for tens of thousands of team members globally across marketing, sales, and supply chain. She has held operational leadership roles in analytics, product development, brand management, manufacturing, order management and customer service.

Professional background


Director of Supply Chain Strategy, Sales Operations, Process Improvement


Brand Manager, Marketing Analyst

Areas of coverage

Supply Chain Customer Fulfillment and Collaboration (retired)

Supply Chain Strategy, Leadership and Governance (retired)


M.B.A., Cornell University, Ithaca, New York

B.S., Operations Research and Industrial Engineering, Cornell University, Ithaca, New York

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Top Issues That I Help Clients Address

1How can my supply chain support growth while maintaining a focus on cost efficiency?

2How do I execute supply chain segmentation effectively? What are the best practices?

3What are the benefits of formal supply chain strategy? What are the best practices?

4How can my COE create a relevant, reliable, responsive and resilient supply chain?

5How can I provide a differentiated customer experience? How can I treat different customers differently?