Gartner Expert

Jennifer Loveland

Sr Director Analyst

Jennifer Loveland advises CSCOs and supply chain leaders on formulating an effective strategy and designing a supply chain to achieve that strategy. Key focus areas include developing customer intimacy to identify what customers value in supply chain, aligning supply chain strategy to corporate strategy, defining the competitive advantage supply chain provides, segmenting the operating model to handle complexity profitably and balance efficiency, agility, resilience and responsiveness. Her research seeks to create methodologies to standardize and break down theoretical concepts such as segmentation or agility to move from "buzz" to value. She is a thought leader on how to build a more modular and composable supply chain and enterprise operating model to thrive during persistent disruption and digital business transformation.

Previous experience

Ms. Loveland joined Gartner in 2014 after 15 years in high technology and consumer products. She has broad experience in creating strategy for new organizations and processes for emerging business challenges. This includes setting up and leading global centers of excellence (COEs) governing process and technology standards and change initiatives for tens of thousands of team members globally across marketing, sales, and supply chain. She has held operational leadership roles in analytics, product development, brand management, manufacturing, order management and customer service.

Professional background

Dell

Director of Supply Chain Strategy, Sales Operations, Process Improvement

P&G

Brand Manager, Marketing Analyst

Areas of coverage

Supply Chain Head of Strategy Realization

CSCO Strategic Leadership

Education

M.B.A., Cornell University, Ithaca, New York

B.S., Operations Research and Industrial Engineering, Cornell University, Ithaca, New York

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Top Issues That I Help Clients Address

1How can I provide a differentiated customer experience? How can I treat different customers differently?

2How do I execute supply chain segmentation effectively to handle complexity, support growth and maintain a focus on cost efficiency? What are the best practices?

3How can my supply chain strategy communicate value to external stakeholders and mobilize resources successfully? How do I develop a strategy?

4How can I move from

5How can a composable or modular supply chain operating model support the increasing pace of change and need to support complex solutions (e.g.