Gartner Expert

Susan Boylan

Director Analyst

Susan Boylan has recently joined Gartner as a Director Analyst with the Logistics Strategy and Operations team. Ms. Boylan has a strong background in logistics particularly for FMCG and fresh goods with over 25 years experience in this field.

Previous experience

Across numerous product portfolios ranging from brand leaders to fresh fruit and veg and animal proteins, Ms. Boylan has managed varied logistics operations channels across these three product categories both from an in-house and a 3PL perspective.

Professional background

Kepak Foodservice Solutions

Kepak Foodservice Solutions is a business unit within the Kepak group

Johnson Brothers

Distribution firm handling brand leaders - P&G, Weetabix, Bayer, Coty, Sisheido

Donnelly Fruit & Veg

Fresh Fruit & Vegetable importer and distributor


Masters in Strategic Supply Chain Management

Honours Degree in Business Studies

Diploma/Degree - IIPMM Inventory and Purchasing Materials Management

Certificate in Transport Management

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Top Issues That I Help Clients Address

1Warehouse management both in-house and outsourced

2Continuous improvement and best practice processes in logistics

3Logistics Sustainability

4Logistics Talent

5Logistics Maturity Assessments (Score)