Gartner Supply Chain Expert

Thomas O'Connor

Sr Director Analyst

Thomas O'Connor is a Senior Director, Analyst, in the Gartner Supply Chain Industries and Programs team, based in Sydney, Australia. Mr. O'Connor is Gartner's global lead analyst for retail demand-driven supply chain maturity, performance management and benchmarking initiatives (also supporting Consumer Products), working closely with supply chain executives to drive improved supply chain performance and organizational alignment. In addition, he is focused on how the supply chain can act as a key enabler of unified commerces' where businesses present a unified shopping experience across all channels to consumers' in both retail- and consumer-products-focused organizations. This includes unified commerce fulfillment strategies, establishing direct-to-consumer operations and the supply chain's growing interactions with store operations such as fulfillment from store, buy online pick-up in store (click and collect) and returns.

Previous experience

Thomas O'Connor is a senior director, analyst for Gartner's supply chain industries, programs and community content team. Through in-depth, cross-industry research and insight into trends, Mr. O'Connor provides advice to supply chain leaders on the integration of digital and physical supply chains, demand-driven supply chain maturity, performance management and benchmarking initiatives. He is also the Gartner end-to-end retail supply chain lead, working closely on the Gartner Supply Chain Top 25 and Power of the Profession programs, while covering emerging retail and consumer practices such as unified commerce, fulfillment strategies and the digitally enabled circular economy.

Mr. O'Connor has nearly 20 years of business experience, with 10 years focused on the retail supply chain. Prior to joining Gartner in 2015, he worked on numerous regional and global initiatives at luxury goods leader Louis Vuitton and has direct experience in supply chain leadership, e-commerce design and implementation, store operations, ERP implementation and configuration, sales and operations planning, logistics management, and service analytics. Before entering the world of luxury he was a business leader and engineer in the construction industry.

Mr. O'Connor has a combined bachelor's degree in engineering and business from the University of Technology in Sydney, Australia, along with an Executive M.B.A. He is based in Sydney.

Professional background

Louis Vuitton

Supply Chain Manager, Australia and New Zealand

Areas of coverage

Supply Chain Customer Fulfillment and Collaboration

Supply Chain Strategy, Leadership and Governance

Retail Digital Transformation and Innovation


Executive M.B.A., University of Technology, Sydney, Australia

Combined Bachelor of Engineering and Bachelor of Business, University of Technology, Sydney, Australia

Certificate in Supply Chain Management, Ecole Centrale Paris University, France

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Top Issues That I Help Clients Address

1What are the best practices to use supply chain metrics and/or benchmarking more effectively in retail and consumer products?

2How do I improve my supply chain maturity and operational performance (DDVN) in retail and consumer products?

3What are the key supply chain trends and best practices that retail supply chains need to be aware of?

4How can I transform and change my supply chain strategy and operations?

5How can I optimize cost and inventory in my retail supply chain?