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Gartner Expert
Thomas O'Connor
VP, Team Manager
Thomas O'Connor is a Vice President Team Manager leading the Supply Chain - Consumer Retail Team. His team researches and advises clients on a wide range of industry focused topics including: supply chain strategy, industry trends, digital commerce, packaging, sustainability, returns and more. He also leads Gartner Supply Chain's coverage of the Asia-Pacific region. He is based out of Sydney, Australia.
Previous experience
Mr. O'Connor has 20 years of business experience, with more than a decade focused on the retail supply chain. Prior to joining Gartner in 2015, he worked on numerous regional and global initiatives at luxury goods leader Louis Vuitton and has direct experience in supply chain leadership, e-commerce design and implementation, store operations, ERP implementation and configuration, sales and operations planning, logistics management, and service analytics. Before entering the world of luxury he was a business leader and engineer in the construction industry.
Professional background
Louis Vuitton
Supply Chain Manager, Australia and New Zealand
Areas of coverage
Supply Chain Transformation
Logistics and Fulfillment
Supply Chain Leadership
Education
Executive M.B.A., University of Technology, Sydney, Australia
Combined Bachelor of Engineering and Bachelor of Business, University of Technology, Sydney, Australia
Certificate in Supply Chain Management, Ecole Centrale Paris University, France
Top Issues That I Help Clients Address
1What are CEOs top priorities for supply chains (x-industry research) and how can I more effectively engage with BoDs & the C-suite?
2What are the most impactful supply chain trends and best practices for retail and consumer products supply chains?
3How do I improve my retail or CP supply chain maturity and operational performance? e.g. SC Score & retail DDVN
4How do I assess and drive my retail or CP supply chain performance through metrics and benchmarking? e.g. Hierarchy of metrics
5How can I optimize cost and inventory in my retail supply chain?