The supply chain is often first in line for cost cuts when budgets are tightened. But instead of cuts, enterprise leaders should support the supply chain in customer satisfaction and customer enablement to boost loyalty.
Some organizations are already providing customer enablement in some form to 23% of customers, however about 77% of customers are not being enabled today. Enterprises that are first to implement this as a growth strategy have great potential to achieve an early advantage over their competitors.
Want to get ahead with your supply chain customer enablement strategy?
Download this Gartner report to uncover 3 critical activities that supply chains must execute:
- Know what customers want
- Prioritize customers’ success
- Make enablement profitable