Press Releases

STAMFORD, Conn., July 13, 2015

Gartner Announces Customer 360 Summit 2015

September 9 - 11 at Hilton San Diego Bayfront in San Diego, CA

Details: Gartner Customer 360 Summit provides IT leaders, CRM professionals and business executives with the insights, tools, technologies and strategies they need to deliver superior customer experiences across every point of engagement. From leveraging disruptive technology to executing on digital business imperatives, delegates gain a comprehensive understanding of how to create and execute customer strategies that drive growth, satisfaction and loyalty.

Hot topics to be covered:

  • Crafting an enterprise-wide CRM vision and strategy
  • Delivering a world-class customer experience at every point of contact
  • Realizing the full potential of CRM investments
  • Modernizing legacy systems and technologies
  • Distilling customer data into actionable strategies
  • Evolving contact centers into customer engagement hubs
  • Driving salesforce effectiveness


*Opening Keynote: Customer Engagement Will Accelerate to the Speed of Digital Business: Don Scheibenreif, Gartner VP Distinguished Analyst

* Guest Keynote: Building Tattoo-Worthy Customer Relationships: Ken Schmidt, Brand Visionary, Former Director of Communications Strategy for Harley-Davidson Motor Company

*Guest Keynote: Creating a Customer-Centric Culture: Jon Wolske, Culture Evangelist, Zappos Insights

Register for the Gartner Customer 360 Summit at

Over 40 exhibitors will display the latest CRM tools and services at the conference. A listing of current exhibitors is available at

Join the discussion on Twitter using #GartnerCRM.

For complete event details, please visit the Gartner Customer 360 Summit Web site at

Members of the media can register for the event by contacting Janessa Rivera at

About Gartner

Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit