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Stamford, Conn., June 16, 2020

Gartner Announces Winners of the 2020 Supply Chainnovator Awards

Supply Chain Innovation Recognized in Life Sciences, Healthcare Providers, High-Tech, Consumer Products, Industrial and Retail Sectors

Gartner, Inc. has announced the winners of the 2020 Supply Chainnovator Awards. The awards recognize unconventional, innovative and high-impact supply chain initiatives that transform the supply chain in the life sciences, healthcare providers, high-tech, consumer products, industrial and retail sectors. The six winners across the categories are as follows: 

Life Sciences Chainnovator: Amgen

Amgen won the 2020 Life Sciences Chainnovator Award for the use of serialization and traceability technology to improve the accuracy of its reimbursement calculations for returned U.S. products and to capture significant value. The enhanced return data allowed their systems to match the returned product to the original delivery. From this match, the pack-specific reimbursement price was calculated based on the price the item originally sold at. This process eliminated ongoing revenue leakage due to imprecise reimbursement pricing by an estimated $12 million per year.  

Finalists in this category: Ipsen, Johnson & Johnson

Healthcare Chainnovator: Cleveland Clinic

Cleveland Clinic was awarded the 2020 Healthcare Chainnovator Award for its laundry plant cooperative with Evergreen Cooperatives, a network of companies that creates jobs and builds community wealth as a nonprofit, employee-owned cooperative. The two organizations teamed up to design a unique operating model for Cleveland Clinic’s Collinwood laundry plan. Cleveland Clinic owns the plant, while Evergreen Cooperative Laundry (ECL) operates and staffs the plant. Cleveland Clinic’s collaboration with ECL enabled the cooperative to expand and employ over 150 full-time employees. The initiative enabled Cleveland Clinic to achieve a 20% reduction in laundry rates due to the efficiency of equipment installed and to improve its fill rate from 30% to 100%.

Finalists in this category: Rush University Medical Center, The University of Texas System

High-Tech Chainnovator: Intel

Intel won the 2020 High-Tech Chainnovator Award for its supply chain contract analytics technology. The solution can evaluate contractual risks for more than 100,000 Intel contract documents using 17 proprietary algorithms as well as optical character recognition (OCR) and natural language processing (NLP) to extract critical information from unstructured data. For the user, an interactive dashboard visualizes legal risks for more than 15 critical contract provision in seconds. Intel expects savings of $19 million per year for indirect materials alone.

Finalists in this category: Microsoft, Western Digital

Consumer Products Chainnovator: Philip Morris International

Philip Morris International (PMI) was recognized for developing in-line digital hybrid printing capabilities for their folding cartons. In 2016, PMI partnered with Gallus-Heidelberg to develop an all-in-one digital press with the goal to deliver all printing, embellishing and finishing elements in one pass. This capability enabled the company to better respond to adult smoker preferences and adapt to the rapidly growing smoke-free products market, reducing the average route to market from four months to seven days. With all other commercial variables remaining unchanged, having PMI’s products in new markets or launching new products around 100 days earlier could translate into a potential net revenue risk mitigation of up to $400 million.

Finalists in this category: Hershey, Johnson & Johnson

Industrial Chainnovator: SKF

SKF was awarded the 2020 Industrial Chainnovator Award for its creation of a digital twin for analytics. With the data provided by the digital twin, SKF can automatically calculate each item’s external demand forecast and factor in lead times as well as actual stock levels throughout the supply network. The technology also provides safety stock levels and net forecasts for every warehouse and creates replenishment plans to satisfy future customer demand to set service levels. With the help of the digital twin, SKF has reduced inventory by 12%, a savings valued at $8.7 million, while maintaining service levels. It achieved these savings with 11% fewer planning resources. Extra planning capacity resources, liberated by automating redundant, repetitive, manual number crunching, are redeployed into higher-value activities like proactive demand management and customer interaction.

Finalists in this category: Siemens, Shell Lubricants

Retail Chainnovator: Woolworths Group

Woolworths Group won the 2020 Retail Chainnovator Award for its 2/3 Pallet Initiative – a project with the goal of changing the primary unit load device (ULD) in its Australian supermarket network to improve both supply chain efficiency and the in-store shopping experience. The initiative removed what had been a key supply chain bottleneck: the breakdown of a pallet delivered to store into a separate ULD before products were then taken to the shop floor for replenishment. The 2/3 pallet was identified as the most optimal for that purpose. Productivity improvements across the store network have been realized while customers now say aisles and stores using the 2/3 pallet are less congested and easier to navigate.

Finalists in this category: Ralph Lauren, Tory Burch

The identification of a Gartner award winner or finalist is not an endorsement by Gartner of any vendor, product or service.

Gartner clients can learn more in “Supply Chainnovators 2020 Winners: Tackling Innovation Across Diverse Industry Groups”. A webinar replay is available here.

About the Gartner Supply Chainnovator Awards

Gartner’s Supply Chainnovator Award program is a research and recognition program to celebrate innovation in supply chain. The program selects annual winners in six industry categories: Consumer products, healthcare, high-tech, life sciences, industrial and retail. Submissions for this award period were taken in the fall of 2019. Finalists for each category were announced on April 27, 2020 and winners were announced on June 10, 2020.

Companies recognized as Supply Chainnovators in 2020 were successful with innovative and high-impact approaches that others can learn from and emulate. The program offers supply chain leaders valuable insight for annual strategic planning, resource allocation and investment cycles.

About the Gartner Supply Chain Practice

The Gartner Supply Chain Practice brings together the most relevant analysis, peer-based best practices, metrics and data across Gartner and offers supply chain leaders a platform to make the choices that will drive their business forward. Additional information is available at https://www.gartner.com/en/supply-chain. Follow news and update from the Gartner Supply Chain Practice on Twitter and LinkedIn using #GartnerSC.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

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