Members of the news media frequently contact Gartner for independent commentary, insight and expertise. In a typical month, Gartner receives hundreds of media calls worldwide that result in thousands of press quotes each year. Our interaction with the media is a two-way relationship; Gartner commentary adds an objective perspective and authority to news stories, and our prominence in the media reflects Gartner’s thought leadership on the mission-critical priorities of our clients.
This PR policy (a more detailed version is available to Gartner associates via the corporate intranet) applies to all Gartner associates. It outlines the rules and processes we follow in our interactions with the media for all interested external audiences. For more information, please contact any member of the Gartner PR team.
Gartner spokespeople (analysts, consultants and subject matter experts) should only accept an interview that focuses on their coverage area or vertical industry expertise. Comments should be consistent with Gartner’s published position. If a reporter asks about topics or an industry that is not in their coverage area, associates should take the journalist’s contact details and forward them to the Public Relations (PR) department, or provide the journalist with the contact details for their local PR team member. The PR team will help the journalist further.
Gartner spokespeople can accept interviews if they have time available (particularly in regard to broadcast media that requires travel to a studio) and approval from their manager. Gartner spokespeople may need to decline interview opportunities if demand on their time from client commitments prevents them from being prepared for the interview. If this is the case, the Gartner spokesperson can recommend that the journalist contact the PR team to see if anyone else can help, or they take the journalists’ details and pass that on to the PR team.
Gartner tries to keep a balance between providing journalists with enough information to use in a story, while not giving away too much of what our clients pay for. When sharing content with journalists, Gartner spokespeople should make sure that content has already been available to clients. The content can come from published research, presentations and/or webinars.
Comments to the media should be consistent with Gartner’s published research. Not all answers to a journalist’s questions can be directly pointed to Gartner research, but general positions should be consistent with published Gartner content.
Gartner can provide factual information about industry trends in third-party press releases, but Gartner spokespeople cannot provide custom quotes on specific products and/or companies. No custom analyst quotes — formal or informal — are allowed. This is because the quote may imply endorsement within the context of third-party materials. Gartner comments should be based on published research that is less than 12 months old.
Gartner spokespeople do not provide final approval on other company releases. The spokesperson can work with the company on the content/quote from published research that is being used, but final approval for all Gartner mentions and Gartner quotes for third-party press releases must be done through the Gartner Quote Request team. Companies should send their press releases to firstname.lastname@example.org. More information is available in the Gartner Copyright and Quote Policy.
Gartner spokespeople should not conduct interviews with writers who are producing articles for company-sponsored websites or magazines, commonly referred to as brand journalism or content marketing. Although many companies are producing news-quality content, this type of material is often not independent from commercial objectives due to the source of funding.
Company-sponsored websites or magazines can quote Gartner published research, but any material used must be reviewed (in the full and final document) and approved by the Quote Requests team. Gartner spokespeople cannot provide “custom quotes” or be interviewed.
As such, writers producing third-party sponsored content should follow Gartner’s Copyright and Quote Policy. Please forward the request to email@example.com.
Writers producing this kind of branded content for third-parties can register for Gartner events as attendees. Media passes are reserved for journalists at independent media organizations.
A Gartner spokesperson should not automatically accept an invitation to present at a third-party event. Permission must be obtained from the spokesperson’s manager, and Gartner Events. This is to ensure that Gartner is not compromising its objectivity or presenting at a conference that competes with Gartner.
Gartner spokespeople should refer all invitations to attend press conferences/roundtables organized by a third party to a member of the Gartner PR team.
The media will at times report on industry speculation, such as “company X is rumored to be in talks with company Y” or “it’s widely believed that it was company X that caused the problem, but they haven’t confirmed or denied it yet.” As a general rule, Gartner spokespeople should not comment on a specific company that is the subject of media speculation or rumor. If the spokesperson is not sure how to handle a media situation such as this, they can contact their local PR manager.
This medium is most frequently used by marketers to promote a product or service. As such, Gartner does not permit clients to record (visual or audio) a Gartner spokesperson. Gartner spokespeople can only be recorded by Gartner Media Products for Gartner produced programs.
Gartner spokespeople should not share a new or previously unstated position(s) on a company, company action or product in a blog post. This must be created through the official Gartner research process.
While Gartner supports the open exchange of ideas, as a company whose products and services center around information, we must be mindful that blogging by Gartner associates can have an impact on our business. We also recognize that blogging by Gartner associates carries with it certain ethical and legal responsibilities.
More information is available in the Gartner Public Web Participation Guidelines regarding the policies all Gartner associates must adhere to regarding social media.
What to avoid
Gartner spokespersons should not discuss externally Gartner financials or Gartner corporate strategy. The Gartner PR department will help with these requests. Other areas to avoid include stock-market-sensitive information and information under embargo or nondisclosure agreement (NDA). In addition, detailed comparative information is reserved for clients.
Reproducing Gartner content
Companies who wish to reproduce Gartner content or graphics (any Gartner copyrighted materials, including that which is already in the public domain such as a press release), must send their request to firstname.lastname@example.org. A copy of our copyright policy is available online.
If there are any issues that arise that are not addressed in this PR Policy, please contact the local Gartner PR representative for assistance. For a complete list of the Gartner PR team, by region, please visit the Gartner Newsroom.