... Focus AI investments so successes build on one another and create greater business impact •Rethink the economics of service and support to uncover new opportunities to use AI for value creation and cost reduction •Redesign frontline agent roles to take advantage of AI-enabled ways of working AI is reshaping ...
Analyst(s): Christopher Sladdin | Kim Hedlin
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... organizations have moved beyond AI assistants and content generation and are beginning to deploy AI agents across product marketing, demand generation, customer engagement and marketing operations workflows. As these deployments scale, the challenge shifts from access to AI capabilities to ensuring agents ...
... Identify and address the hidden barriers preventing AI initiatives from moving beyond pilots •Strengthen AI adoption by designing effective human-AI partnerships and AI fluency •Improve trust, supervision and user engagement through human-centric AI design principles •Build scalable operating models that ...
... about AI safety represents an enormous opportunity as customers and vendors immediately seek out which technologies can be relied upon to provide AI safety in a world where AI has demonstrably gone rogue. This will help companies and vendors provide a promise of defense against harmful actions by AI for ...
Analyst(s): Jorge Lopez | Lydia Clougherty Jones | Christopher J Mixter
... Assess the current state of agentic AI in customer service and support, including adoption trends, use cases and business value •Evaluate organizational readiness for agentic AI across data quality, workflow design, integration and governance •Understand why many agentic AI initiatives stall before reaching ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin | Ian Elliot
... can have a significant impact on the economics of AI initiatives. This webinar explores the broader costs of AI and helps CIOs develop a more complete understanding of where spending and value creation occur as AI adoption expands. Learn how to evaluate AI investments beyond technology costs, improve cost ...
... unique risks associated with AI agents in production •How to establish reusable governance practices that can be embedded into engineering and operational workflows •Implement a scalable framework for maintaining accountability, oversight, and control as AI adoption grows As AI agents move beyond experimentation ...
... trends shaping the next phase of AI infrastructure growth •How the shift from AI training to inference and agentic AI is changing demand •Why token economics are becoming a critical measure of AI infrastructure value •How technology investments can align with emerging AI workload requirements As the market ...
... Why most organizations struggle to realize measurable ROI from AI investments •How domain‑specific language models outperform generic AI in cost, accuracy and impact •The key challenges tech providers must overcome to scale domain‑specific AI solutions •What actions providers can take now to differentiate ...