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Research Apr 2013
... Access Insights Already a Gartner client? When legacy application modernization requires changes to the underlying data storage technology, AD managers should address both the changes in data and the database navigation logic. When migrating to an architecturally different platform, both aspects of th ...

Analyst(s):   Dale Vecchio
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Research Jan 2017
... Access Insights Already a Gartner client? IT organizational design is a means to an end, enabling IT to meet diverse technology demands of the entire enterprise. As these demands evolve, IT leaders must design and evolve the IT organization to meet both foundational as well as experimental demands to ...

Analyst(s):   Tomas Nielsen
Premium Research Jun 2024
... Successful vertical solution delivery of IT services entails many organizational activities focused on buyer outcomes. To effectively implement and manage this, collaboration across functions should be driven through a center of excellence. Offering managers can use this research as a starter guide. ...

Analyst(s):   Eric Cheung   |   David Ackerman
Premium Research Nov 2024
... IT vendor management leaders are being tasked with managing an increasing scope of vendor engagements; associated vendor risks can be difficult to monitor and threaten to impact their organizations on multiple fronts. This research details several vendor risk domains and criteria to evaluate each risk ...

Analyst(s):   Justin Galentine   |   Edward Weinstein
Premium Research Jan 2024
... insights on emerging trends 本リサーチノートでは、16個のAIユースケースを特定している。その一部は、生成AIを活用する、インフラストラクチャ/オペレーションに関連したものである。I&Oリーダーはこれを利用し、ユースケースのビジネス価値と実現可能性に基づいて、ITサービスデスク部門にとって最適なITサービス管理のユースケースを見極めることができる。 推奨リサーチ 根拠 ...

Analyst(s):   Hideo Yoneda
Research Jun 2024
... Access Research Already a Gartner client? Small IT vendors offer unique advantages but also potential risks such as unstable financials, limited resources and imprudent contracting. SPVM leaders can identify and mitigate these risks by checking small vendors’ financial health, testing for scalability ...

Analyst(s):   Matthew Higgins   |   Jaideep Thyagarajan
Premium Research Dec 2024
... Midsize enterprise CIOs often underperform on their mandate to contribute to revenue growth, despite it being the top CEO priority. This research helps midsize CIOs explore CX strategies like integrating enterprisewide customer data and utilizing AI across the customer journey to grow revenue. Gartner ...

Analyst(s):   Namrata Menon
Research Feb 2024
... Gartner client? Just stopping by? Sourcing, procurement and vendor management leaders must improve vendor performance, which can strain relationships with IT service providers. Change your resource strategy and partner with strategic providers’ skilled talent and optimized cross-functional teams for better ...

Analyst(s):   Luis Pinto   |   Andrea Lanzavecchia
Research Mar 2024
... Seamlessly integrating operating models has never been more crucial in a rapidly evolving business landscape. By harmonizing critical aspects of the IT and enterprise operating models to support strategic execution, CIOs can streamline their operations and boost overall enterprise performance. Overview ...

Analyst(s):   Monika Sinha   |   Joanne Kopcho
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