Gartner Insights Abstract

How to Mitigate Risk When Engaging With Small IT Vendors

Published: 03 June 2024

Summary

Small IT vendors offer unique advantages but also potential risks such as unstable financials, limited resources and imprudent contracting. SPVM leaders can identify and mitigate these risks by checking small vendors’ financial health, testing for scalability and reviewing contractual provision.

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Overview

Key Findings
  • Small IT vendors face challenges in terms of long-term viability. Small vendors may be acquired, go out of business, or discontinue support for their products or services due to poor financial health, leaving clients stranded without adequate alternatives.

  • Small IT vendors often have limited resources, which could lead to challenges in scaling up operations or providing adequate support as the client organization grows or encounters complex requirements due to changing business needs.

  • Small vendors, especially smaller or newer ones, often have limited legal resources or expertise to draft robust contracts. Their contracts may not therefore adequately address potential risks or

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