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Research Aug 2017
... Service Blockchain in Oil and Gas Blockchain in Retail Ricardian Contracts Stable Cryptocurrency Digital/Cryptocurrency Fiat Smart Contracts The Programmable Economy Blockchain-Based ACH Payments Smart Assets Blockchain for CSPs Blockchain in Manufacturing Blockchain in Supply Chain Blockchain in Healthcare ...

Analyst(s):   David Furlonger   |   Ray Valdes   |   Rajesh Kandaswamy
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Research Apr 2017
... To thrive in the digital era, enterprise architecture and technology innovation leaders must educate CSOs about what the enterprise architecture program can do to help them. Key Challenges Introduction Analysis Become a Key Advisor to Your CSO by Creating a New Competitive Playbook That Focuses on Innovation ...

Analyst(s):   Matthew Goldman   |   Saul Brand
Webinar On-Demand
... security of AI systems. •Identify the new risks and attack surfaces targeting artificial intelligence systems •Initiate an AI application security program that examines the whole AI application attack surface •Leverage Gartner AI TRiSM to ensure that AI, D&A and security teams speak the same language ...

Analyst(s):   Avivah Litan   |   Jeremy D'Hoinne
Research Oct 2017
... Architecture Machine Learning Open-Source Storage Rapid Mobile App Development Tools Event Stream Processing Open Data OpenStack Blockchain Reactive Programming Sliding Into the Trough Advanced Analytics Solutions Spark Open SCADA Raspberry Pi Open Microcredentials High-Control Application PaaS Open-Source ...

Analyst(s):   Mark Driver
Research May 2017
... Analysis Step 1: Develop an Executive Narrative to Reset Perspective on Operational Risk and Cybersecurity Step 2: Formalize the Risk and Security Program Step 3: Establish the Risk and Security Business Service Portfolio and Catalog, and Validate With the Rest of the Business Step 4: Determine Standard ...

Analyst(s):   Paul Proctor   |   Jeffrey Wheatman   |   Rob McMillan   |   Sam Olyaei
Research May 24 2023
... These include: Raising the BoD’s cybersecurity literacy and outlining its role in addressing the organization’s risks Outlining how the cybersecurity program is helping the organization meet its compliance obligations Providing an overview of the latest trends, threats or incidents that are prominent in ...
Webinar On-Demand
... encountering changes in leadership as a result of recent elections. The campaign promises, priorities, agendas and personalities of new leaders will shape IT programs and operations until the next cycle. IT leaders must develop an advanced picture of what outcomes will be expected under a new regime. Establishing ...

Analyst(s):   Todd Kimbriel   |   Michael Brown
... Benchmarking will help supply chain leaders identify opportunities to improve end-to-end supply chain performance. Leverage our supply chain benchmarking program when building out your 2021 Supply Chain Strategic Plan. 

Gartner’s Hierarchy of Supply Chain Metrics Benchmarking not only helped confirm what ...

Insight May 26 2022
... going to keep changing significantly as organizations continue to transform adding a layer of complexity to establishing a leadership development program and a key set of leadership skills. HR can develop future leaders with complementary leadership Leveraging existing leader partners from other areas ...
Research January 08 2025
... policies and committee charters What should heads of ERM include in ERM frameworks, policies and governance documents? Enterprise risk management (ERM) programs often merge governance documents without considering different audiences, detail levels, and review frequencies. This oversight can lead to unclear ...
... time. They needed analyst guidance on developing a sound, well-researched plan to implement Australia’s first health-service-wide digital hospital program. A team with the right skills mix and a unified mission, combined with an integrated digital system and electronic medical records, would allow: Faster ...
... Gartner for Executive Programs Building Organisational Resilience to Drive Success Organisation: Northern Beaches Council Industry: Government Employees: 500 Mission-critical priority Managing 57 lines of business across the council, the primary challenge is building resilience while ...
Premium Research Jul 2025
... This year’s Hype Cycle presents emerging and maturing technologies for effectively delivering human services and social programs in government. Government CIOs can use this research to inform their decisions about the timing, risks and adoption rates of technology investments. Analysis Definition: Why ...

Analyst(s):   Roland Rivera
Conference Highlight September 08 2025
... are highlighting sessions on what a corporate compliance program will look like in the future, how to make continuous assurance work, building critical skills and expertise in an audit team and how to mature a third-party risk management program. Be sure to check this page throughout the day for updates ...
Blog Post August 19 2016
... of the essential shifts in robotics is towards smaller, safer and more readily programmable “collaborative robots”. These units cost less, but more important, are easily installed alongside people and generally programmed by learned movement rather than traditional coding. This greatly widens the scope ...
Blog Post November 03 2017
... transformation effort KC created their first ever Developing Leaders Program to build end-to-end capability and break down silos among mid-level executives. Colgate Palmolive – In 2016 Colgate initiated its Emerging Leaders Future of Work program to build a management talent pipeline for the next generation. ...
Research Nov 2017
... Access Insights Already a Gartner client? CIOs can accelerate digital transformation by adopting three approaches to delivering digital value at scale. This acceleration will address CEOs' urgent desire to grow digital business initiatives and overcome setbacks and disillusionment. Analysis Hype or Not, ...

Analyst(s):   John-David Lovelock   |   Don Scheibenreif   |   Svetlana Sicular   |   Graham Waller   |   David Willis   |   Kristin Moyer   |   Chris Howard   |   Matthew Cain   |   Peter Sondergaard
... SQL = sales-qualified lead Pro tip: When reviewing demand generation programs, don’t look at marketing-qualified leads (MQLs) alone. Compare conversion rates throughout the funnel; each step reveals key insights into your overall program performance and effectiveness. Some final tips to improve the performance ...
Announcement September 16 2021
... leverage consumer messaging applications will broaden the reach to customers, generate traffic to direct channels, and improve customer satisfaction and loyalty. Gartner recommends service organizations start by using consumer messaging applications to address the most common types of customer interactions ...
Announcement July 11 2023
... self-service adoption. When the transition is high-effort, meaning that switching channels did not lead to resolution, the probability of positive CX and loyalty outcomes is dismal. “Many customer service and support leaders worry that creating easy transitions to assisted channels will undermine their self- ...
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