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Webinar On-Demand
... with the potential for errors and malicious activities. This escalating threat landscape underscores the urgent need for Guardian Agents, which provide automated oversight, control and security for AI applications and agents. Guardian Agents are not merely an option but a necessity for organizations looking ...

Analyst(s):   Daryl Plummer   |   Avivah Litan
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Article July 22 2026
... position their teams as strategic GTM orchestrators — guiding organizations to continuously sense, align and respond to changing market dynamics. This shift is driven by more complex buying behaviors, the proliferation of data and AI, and the need for coordinated execution across functions. Today’s GTM ...
Webinar On-Demand
... AI is set to transform customer service operations. Despite the excitement around generative AI (GenAI) and agentic AI, Gartner 2025 Top Priorities for Customer Service and Support Leaders survey reveals that only 10% of service leaders have achieved their primary business objectives with GenAI investments ...

Analyst(s):   Uma Challa   |   Bern Elliot   |   Brady Holbrook
Research Dec 2017
... conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions. Market Definition Conversational ...

Analyst(s):   Brian Manusama   |   Guneet Bharaj
Webinar On-Demand
... The AI and GenAI market is evolving faster than most organizations can track. Join this complimentary Gartner webinar as Gartner experts reveal the latest global forecasts for AI and GenAI, including updated projections for enterprise adoption, spending growth and technology maturity across key markets ...

Analyst(s):   John Lovelock   |   Alastair Woolcock
Insight August 12 2024
... and Trustworthy Development and Use of Artificial Intelligence” guides responsible AI development and deployment, at least in federal agencies (but with potential cascading effects to local governments). Regulations like these reflect areas of high risk for AI in government. Part of that risk is grounded ...
Webinar On-Demand
... surge by at least 40% by 2027, driven by the pricing and packaging of generative AI (GenAI) products. With 1,000 vendors introducing GenAI products to the market, it is imperative for leaders to strategically prepare for all these vendors positioning their capabilities. Join this complimentary Gartner ...

Analyst(s):   Mike Tucciarone
Premium Research Oct 2025
... Organizations must navigate a complex landscape of platforms and tools when implementing GenAI. This framework offers a structured approach to evaluating and selecting the right implementation method, helping minimize risk and ensuring an effective, efficient strategy tailored to each use case. Overview ...

Analyst(s):   Raúl Arrabales
Premium Research Oct 2025
... Components Data Preparation Semantic Modeling Augmented Analysis Visualization and Delivery Analytics CI/CD Experience Analytics Operations Analytics Governance Key Architecture Principles & Patterns Key Architecture Recommendations Gartner Recommended Reading Gartner Research ...

Analyst(s):   Christopher Long
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