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... Customer Service Trending Topics Get the latest customer service trends and topics from trusted analysts and backed by peer-based learnings with Gartner for Customer Service & Support. ...
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Premium Research Feb 2026
... pressures and talent shortages, all at the same time. Use these eight trends to define or refine a holistic talent acquisition strategy to address them in 2026. Insights at a Glance What You Need to Know Why Now? 2026 Talent Acquisition Trends Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Caitlyn McDonough   |   Jamie Kohn
Premium Research Nov 2025
... AI’s impact on demand generation is just beginning. In 2026, demand generation leaders must adapt to major shifts across staffing, marketing channel selection, and content — while collaborating across functions and clearly demonstrating their team’s value. Overview Recommended Actions Gartner Recommended ...

Analyst(s):   Jenifer Silverstein
Premium Research Nov 2026
... Gartner First Takes Fresh insights on emerging trends CISOs must treat all cyber-physical systems as critical business infrastructure. The recent supermarket and blood bank cyberattacks show why CISOs must act now to extend their reach and help protect their organization’s critical processes before CEOs ...

Analyst(s):   John Watts   |   Katell Thielemann   |   Wam Voster   |   Kirsty Perrett
Research Jan 2026
... and complexity increase over the next five years, CSCOs must manage cost and enable commercial growth by balancing technology efficiency with workforce development. CSCOs who act on these bold predictions will prepare their organizations to thrive in a future enabled by human-machine collaboration. Strategic ...

Analyst(s):   Matthew Matsko   |   Mel Mohamednur   |   Dana Stiffler   |   Julia von Massow   |   Alan O'Keeffe   |   Danielle Torgerson   |   Simon Bailey
Article October 30 2026
... Gohel | June 26, 2026 Move from trade-offs to balance in supply chain network design Supply chain network design is at a crossroads. Historically, organizations relied on a cost-effective one-size-fits-all approach, but that no longer works as well in today’s volatile environment. In response, many supply ...
Article September 28 2026
... How AI Is Changing the Cyberthreat Landscape What CISOs need to know about AI-augmented attacks September 28, 2026 The AI threats organizations face today AI-augmented attacks remain one of the most pervasive cybersecurity threats. While AI is not creating entirely new forms of attack, it’s lowering ...
Research Aug 2026
... of the most important cybersecurity trends, including accelerating firewall spend, SASE platform demand and consolidation, sovereign SASE, OT security, and demand for emerging AI SOC capabilities were highlighted on Fortinet’s earnings call. In this note we analyze these trends. Essential Insight Gartner ...

Analyst(s):   Frank Marsala
Article September 29 2026
... Software engineering leaders must co-own the responsibility of AI FinOps with IT procurement Software engineering remains one of the largest sources of enterprise AI token consumption. Gartner has received 5,000+ inquiries since March 2026 on rising AI token costs. In some cases, organizations report ...
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