Trending Topics

Customer Service & Support

Service Channel Optimization

Service Channel Optimization

Insights

Create an Effortless Customer Service Experience

Instead of trying to delight customers, companies should create low-effort customer service experiences. An effortless experience is key to customer loyalty.

Insights

Create an Effortless Customer Service Experience

Insights

The Controller Customer Service Representative

Of the seven existing customer rep profiles, Controllers are the best at providing low-effort service.

Insights

The Controller Customer Service Representative

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