Customer Service & Support
Navigate the complex service technology landscape by discovering which emerging technologies and innovations service leaders must prioritize in 2019 and beyond.
Understand the psychological need customers are attempting to satisfy at each step along the resolution journey, in order to optimize the customer service experience.
Instead of trying to delight customers, companies should create low-effort customer service experiences. An effortless experience is key to customer loyalty.
Of the seven existing customer rep profiles, Controllers are the best at providing low-effort service.