Customer Service & Support
Customer service and support leaders learn how to build a cost optimization strategy, with far-reaching implications for business objectives and spending.
Build a world-class customer support and service function with insights, best practices and tools to reduce customer effort and increase customer loyalty.
Rather than delighting customers, companies should create low-effort customer service experiences. An effortless experience is key to customer loyalty.
Navigate the complex service technology landscape by discovering which emerging technologies and innovations service leaders must prioritize in 2019 and beyond.
Learn how Customer Support & Service Leaders can develop a successful digital customer service automation strategy for high quality customer experience.
Understand the psychological need customers are attempting to satisfy at each step along the resolution journey, in order to optimize the customer service experience.
Of the seven existing customer rep profiles, Controllers are the best at providing low-effort service.