... Enterprises are at different levels of readiness and maturity in their adoption of generative AI. Technology and service providers have a transformational opportunity to provide the software and infrastructure capabilities, as well as the talent and expertise to accelerate the journey. Overview Analys ...
Analyst(s): Kevin Quinn | Radu Miclaus | Ben Fieselmann | Jim Hare
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... Salesforce’s acquisition of Informatica completed on 18 November 2025 and changes to commercial terms are likely from 2027, but lengthy contracting cycles and vendor lock-in mean SPVM leaders must start planning now to mitigate future pricing increases and contractual risks. More Detail Gartner Recomm ...
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... Related Gartner resources Improve Service Rep Experience Ignition Guide to Building a Customer Service Journey Map Issue to Channel Mapping Tool Mission-critical priority Drive business impact by reducing cost to serve through a low-effort service strategy. How Gartner helped Gartner identified the opportunities ...
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