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Premium Research Sep 2025
... Supply chain planning leaders struggle to gain the right visibility from suppliers and customers to build feasible and realistic plans, leading to firefighting. Use this research to implement a structured CPFR process and boost forecast accuracy, improve operational stability, and build mutually beneficial ...

Analyst(s):   Mustapha Ezzeddine   |   Anish Rai   |   Xiaoshun Sue Grant
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Premium Research Sep 2025
... This document helps tech services leaders improve business performance using Gartner’s Hierarchy of Managed Services Metrics and KPIs that refine customer and service line operations. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Don Ribar   |   Arindam Das   |   David Ackerman
... Leaders The customer service and support function is vital to the satisfaction and loyalty of a company’s customer base. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve mission-critical priorities, improve the customer experience and contain ...
... 2024. Mission-critical priority Construct an IT strategy around scale and simplification to support their business vision of engaging, personalized experiences that provide exceptional member outcomes. How Gartner helped The Chief Technology Officer used Gartner research and frameworks, to make decisions ...
... century will increasingly need to personalize the customer experience to succeed. Personalization is based on more granular segmentation of our customers which relies on more precise analytical systems of classification. Think about the customer experience of Pandora or Netflix; but applied to every vertical ...
... Gartner Expert VP, Team Manager Greg Aimi is a Vice President Team Manager in the Logistics and Customer Fulfillment team. He advises clients on the impact that these technologies have on company performance and helps align their logistics capabilities and technologies with digital supply chain transformations ...
Premium Research Aug 2026
... time edge processing and become a catalyst for the emergence of world models. Use this Impact Radar to make key investment decisions that enable customers to capture business value. Overview Strategic Planning Assumptions Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: ...

Analyst(s):   Bill Ray   |   Laura Heath   |   Sushovan Mukhopadhyay   |   Ethan Cai   |   Masatsune Yamaji   |   Alizeh Khare   |   Kanishka Chauhan   |   Stacey Yin   |   Tuong Nguyen   |   Vibha Chitkara   |   Nick Ingelbrecht   |   Apeksha Kaushik   |   Aakanksha Bansal
... with major agencies and colleagues from across the global Philips organization, he delivered a highly focused strategy that drove value across the customer decision journey, from initial brand awareness through to postacquisition. How do I develop marketing strategies that support revenue growth and retention ...
Premium Research Oct 2026
... The AI security ecosystem continues to recenter as earlier products collapse into features, new models and agentic harnesses are released, and customer AI use cases expand. Product leaders who identify centers of gravity for AI demand and value concentration have a rare opportunity to shape security ...

Analyst(s):   David Senf   |   Evan Zeng   |   Marissa Schmidt   |   Mark Wah   |   Tuong Nguyen   |   Walker Black   |   Tarun Rohilla   |   Alfredo Ramirez IV
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