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Research January 28 2026
... technology product leaders create an ambition to guide their strategy. An ambition expresses what a company wants to become in the future to its customers, the market and itself, and helps to avoid lurching from one ad hoc decision to the next. An ambition can help high tech product leaders effectively ...
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Research January 29 2026
... keen on promoting financial innovations, notably to support financial inclusion. CIOs must embed more of their financial products and services into customers’ lives and commercial value chains in planning their digital acceleration strategy. Take the opportunity to learn from this region as it experiences ...
Research January 28 2026
... William Maurer, Srishti Khanna Satisfied MSEs reported that regular account manager interactions, marketplace benchmark data, project plans and customer conferences played crucial roles in expanding vendor relationships. CIOs leading IT in midsize enterprises should: Set specific and realistic expectations ...
Research January 28 2026
... innovation and change with enterprise applications By 2026, all the top 20 cloud platform and SaaS providers will offer component marketplaces to enable customers’ composable strategies, differentiating by quality, convenience and security. Technology and service providers must modernize their offerings to support ...
Research January 28 2026
... Chamberlain Product launches mark the life cycle stage when marketing and sales of an offering commences and the product is made generally available to customers in the market. 59% of all product management teams report that they are fully responsible and contribute actively for product launches as part of ...
Research January 27 2026
... Daniel Sanchez Reina, Tsuneo Fujiwara Over 70% of senior leaders recognize digital technology as integral to revenue achievement, product development, customer engagement and advancing strategic operational processes. Yet many organizations are not well-prepared. This is a major opportunity for all CIOs to ...
Research January 29 2026
... ecosystem will serve the company’s broader goals Determine how to recognize value through the ecosystem Promote the ecosystem’s value to stakeholders and customers. Complete the form to download your free copy. ...
Research Dec 2025
... The CCaaS market is experiencing rapid disruption, driven by advancements in GenAI and a proliferation of competing solutions from nontraditional customer service providers. We analyze the competitive landscape of providers provisioning CCaaS services, focusing on market differentiation strategies amid ...

Analyst(s):   Megan Fernandez   |   Pri Rathnayake
... on Gartner’s insights and expertise to stay informed and educated on the latest developments in AI. This partnership enabled Microsoft to provide customers with clear guidance on readiness and governance, inspiring confidence in AI’s potential while ensuring a focus on practical, successful implementation ...
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