... benchmarks for achieving product-market fit. This research provides insights and recommended actions for must-track customer engagement and topline-scale benchmarks including customer retention rate, user stickiness, CLTV/CAC and revenue growth. Data Snapshot Data Insights What You Need to Do Gartner ...
Analyst(s): Chris Pang | Barry Glauberman
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... offering GenAI-enabled products face unknown costs, consumption patterns and customer value. Product managers can use “AI units” to manage these unknowns while supporting GenAI value, but they will need to adjust entitlements as customer expectations and technologies evolve. Overview Strategic Planning Assumption ...
Analyst(s): John Santoro | Jo Liversidge | Hannah Decker
... based on the number of users or transaction volumes often lack flexibility that allows customers to manage spikes in usage. To enhance pricing models, product managers must provide transparent options when customers exceed a tier or when they have unexpected or unpredictable usage. Overview Analysis ...
... cloud adoption while avoiding lock-in to external MSPs. To do so successfully, I&O leaders must identify internal customer needs, build attractive offerings and provide excellent customer experience. Overview Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Miguel Angel Borrega | Lydia Leong | Alessandro Galimberti
... negative sales behaviors create challenges for service delivery teams and result in poor customer experiences. When properly managed, the natural tension between sales and service leaders can be channeled to enhance customer experience. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Application leaders for customer service and support technology who are under pressure to cut costs should first use speech analytics to discover which types of inquiries could be automated or avoided, before addressing improvements in customer engagement via the phone or digital channel. Overview Introduction ...
... COVID-19 has propelled digital commerce to become the leading customer buying channel for many organizations. Application leaders responsible for digital commerce technologies must quickly adapt to changing customer buying habits to grow revenue and sustain market share. Overview Strategic Planning Assumptions ...
Analyst(s): Sandy Shen | Jason Daigler | Mark Lewis | Penny Gillespie | Dayna Ford
... s capacity for high-value work, but corporate controllers still find staff pushed to low-value work by internal customer demands. Learn how E.W. Scripps’ controller shapes internal customers’ demands to encourage high-value accounting work. Case Overview Critical Components Results Gartner Recommended ...
... features data and insights on France’s B2B software market — expected to reach $27.8 billion U.S. by 2025 — including software buyer and purchase journey trends, and advice to help teams capitalize on those insights. For software and SaaS providers considering or researching new global market opportunities ...