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Client Story June 18 2024
... analysis to help identify the 25 top suppliers among the 500 that the company works with Outcome With support from Gartner for Supply Chain, the client: • Prioritized the highest-value suppliers, which helps defend against costs, disruptions and customer churn • Accelerated returns on supplier ...
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... capacity of the global HR team. How Gartner helped The client used: • Tailored support from a former CHRO to help prioritize the internal HR strategic priorities • Gartner Executive Partner support to clarify HR’s external customer service role and strategize ways to mitigate organizational risks and ...
Announcement June 11 2025
... or will primarily focus on use cases related to internal administration functions such as IT, HR, and accounting, while 23% are focused on external customer facing functions. As use cases for AI agents continue to grow, there are several threat categories impacting them, including input manipulation and ...
Conference Highlight September 10 2025
... Risks in Your AI and GenAI Contracts Presented by Jo Liversidge, VP Analyst, Gartner AI and generative AI (GenAI) bring new contract risks involving customer data, responsible AI and agentic AI. These risks are made more complex by changing pricing models, which can make costs unpredictable. In this session ...
Conference Highlight June 09 2025
... deepfake detection and approaches to mitigation. Key Takeaways “GenAI-created deepfakes can be used by attackers to impersonate the identity of genuine customers or employees. Deepfakes can be combined with social engineering in calls to employees to try to trick them into helping the attackers achieve their ...
Announcement July 23 2025
... high input costs and expensive capital - have been present for much longer.” Fifty-nine percent of executives reported reduced demand from existing customers among the top three greatest external risks to their organization’s growth performance in 2025. They name accelerated inflation (52%) and insufficient ...
... effective (by highlighting the most important content and interactions). Other intelligent apps such as virtual customer assistants (VCAs) are more specialized for tasks in areas such as sales and customer service. As such, these intelligent apps have the potential to transform the nature of work and structure ...
... effects on the finances, health, and welfare of the organization’s customers,” Mr.Winser said. New Roles Within I&O I&O leaders find that staffing justifications require resolving complex relationships between costs, activities and customer quality expectations. Explaining I&O staffing requirements to IT ...
... which is continuity. Through this partnership, we were able to sustain safe, affirming spaces that individuals could return to, not just in moments of crisis, but as part of their ongoing journey of healing, self-discovery and community building.” Anjali Gopalan Executive Director The Naz ...
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