... Access Insights Already a Gartner client? Customers increasingly encounter connected "things" in products and services. The Internet of Things can improve customer experience and augment the humans who deliver it. It gives CIOs an opportunity to play a bigger role in customer experience. Impacts Analysis ...
Analyst(s): Partha Iyengar
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... intelligence (AI) has opened up strategic opportunities for institutions to fundamentally redesign their businesses to deliver premium personalized services. However, education CIOs are challenged in building the business case for the large strategic investments needed to support a fundamental change in ...
... Innovation Lab Scenarios Emerge as the Labs Evolve Collaborators Are CEO-Driven and Customer-Centric Productizers Develop Data-Driven Products and Services Modernizers Focus on Digital Optimization Drifters’ Experimental Adventures Lack Focus and Fuel Failure Lessons to Be Learned Methodology Gartner’ ...
... shift to business-outcome-derived KPIs. Analysis I&T Operating Model Patterns The Gartner Value-Optimizing I&T Operating Model Transitioning From the Service-Optimizing to the Value-Optimizing IT Operating Model Conditions Conducive to the Value-Optimizing IT Delivery Model Governance, Delivery Operations ...
Analyst(s): Donna Scott | Bill Swanton | Remi Gulzar
... Redesign Alcon’s employee experience strategy after massive HR transformation, and track its effectiveness How Gartner helped Leveraged Gartner advisory services, benchmarks and tools to build employee personas and talent analytics strategies Business impact Developed a clear employee experience strategy, and ...
... Mission-critical priority Develop an effective workforce strategy to build a skilled future workforce. How Gartner helped Leveraged Gartner advisory services and benchmarks to identify skills for the future and secure stakeholder buy-in. Business impact Saved time, reduced costs and helped the client drive ...
... in efficiency/cost improvement, enterprise transformation and industry upgrade. • Building a data-driven city requires a demand-oriented, open and shared data mechanism, which entails trust, security and privacy protection problems. How to manage its negative impacts and realize data monetization will ...
... communication services. SDN is a new architectural principle that separates the control and data planes to increase operational efficiency. This means applications are not tied to specific hardware or infrastructure, and instead can use more or less network resources as required, and share resources with ...
... world-class performance standards. Entry is open to any higher education institutions that have implemented an innovative digital initiative, product or service during the past year. Innovation areas
The Eye on Innovation Awards for Higher Education invite submissions to recognize innovative use of technology-enabled ...