Gartner Research

Use AI to Take Student Success to the Next Level of Personalization in Higher Education

By 2020, at least 10% of higher education institutions will use smart machines to improve student success.

Analysts: Nick Ingelbrecht, Jan-Martin Lowendahl

Artificial intelligence (AI) has opened up strategic opportunities for institutions to fundamentally redesign their businesses to deliver premium personalized services. However, education CIOs are challenged in building the business case for the large strategic investments needed to support a fundamental change in operating models. 

Education CIOs should use this research to learn how virtual personal assistants provide an important building block toward their objectives.

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