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Research Jun 2024
... shift from project to product management practices. Use this strategic roadmap to aid the design, implementation and evolution of digital products and services. Overview Introduction Future State Current State Gap Analysis and Interdependencies Migration Plan Contributors Gartner Recommended Reading Gartner ...

Analyst(s):   Erin Neus-Cheong   |   Brandon Germer
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Premium Research Jan 2024
... The IT services market is forecast to grow into 2027 with an 8.1% CAGR. But within this larger market are multiple regions with their own dynamics. Technology general managers should use Gartner’s Peer-Indexed Performance analysis for insights into market opportunities and competitive benchmarks. Strategic ...

Analyst(s):   Bryan Haley
Research May 2020
... Application leaders for customer service and support technology who are under pressure to cut costs should first use speech analytics to discover which types of inquiries could be automated or avoided, before addressing improvements in customer engagement via the phone or digital channel. Overview Introduction ...

Analyst(s):   Steve Blood
Premium Research Jul 2025
... document details methodologies, segmentation taxonomy, definitions and research metrics used in Gartner’s regularly published semiconductor market share and forecast statistics reports. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner ...

Analyst(s):   Jon Erensen   |   Jainendra Singh   |   Rajeev Rajput   |   Masatsune Yamaji   |   Joseph Unsworth   |   Menglin Cao   |   Roger Sheng   |   Shrish Pant
Premium Research Jan 2024
... Insurance CIOs continue to invest in technology to grow revenue and increase operational efficiency, which helps them deal with volatility in their operating environment. Product leaders must factor CIO investment priorities into their insurance go-to-market strategy. Overview Data Insights Gartner Rec ...

Analyst(s):   James Ingham
... the CPO was able to develop a clear and concise HR strategy, gain stakeholder buy-in and establish KPIs to measure success. Industry Professional Services Revenue $170 mil (AUD) | $100 mil (USD) Employees ~500 Related Gartner resources Create a Winning HR Strategy CHRO Leadership Vision for 2025 Gartner ...
Premium Research Mar 2020
... extent to which platform reorientation disrupts the work of front-office advisors and their managers. Informed by the four pillars of great customer service, application leaders can make the best choice. Key Challenges Introduction Analysis Insist That the Evaluation Team Includes Functional, Technical ...

Analyst(s):   Drew Kraus   |   Steve Blood
Research Feb 2023
... Access Insights Already a Gartner client? This Magic Quadrant helps communications service providers identify and evaluate network equipment providers for their 5G network infrastructure. It will guide CSP CIOs and technology leaders toward the right 5G network vendor choices in a complex and rapidly ...

Analyst(s):   Frank Marsala   |   Peter Liu   |   Susan Welsh de Grimaldo   |   Kosei Takiishi
Research Jan 2022
... Access Insights Already a Gartner client? A growing number of public cloud managed service providers are based or operating in the Asia/Pacific region, differing significantly in competency, background and business focus. This research helps sourcing, procurement and vendor management leaders identify ...

Analyst(s):   Kevin Ji   |   To Chee Eng   |   Wataru Katsurashima   |   DD Mishra   |   Jaideep Thyagarajan
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