Published: 02 January 2024
Insurance CIOs continue to invest in technology to grow revenue and increase operational efficiency, which helps them deal with volatility in their operating environment. Product leaders must factor CIO investment priorities into their insurance go-to-market strategy.
Insurance respondents to the 2024 CIO and Technology Executive Survey report continued focus on application modernization, cybersecurity, data science and cloud, as seen in previous years. However, for 2024, respondents have reported increased funding for integration technologies, and APIs and API architecture have risen to the top of the priority list for the first time.
Generative AI advancements have the potential to improve and accelerate the accuracy and efficiency of existing AI use cases — such as real-time summarization of customer call issues or extraction of data from complex policy documents — before unlocking value for net new use
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