... Access Research Already a Gartner client? Unified communications and collaboration tools are constantly evolving to increase employee productivity and employee experience. Infrastructure and operations leaders can use this Hype Cycle to identify the UCC technologies that enable employees to work in new ...
Analyst(s): Tapan Upmanyu | Pankil Sheth
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... and in two years’ time (see Figure 1). “Live chat, self-service portals, and knowledge management systems are solidifying their place as essential tools for fast, scalable support,” said J.J. Moncus, Principal, Research in the Gartner Customer Service & Support practice. “To stay ahead, customer service ...