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... retention and expansion, and data security and analytics are top of mind for many executives and IT leaders. Gartner provides industry professionals with objective insight and timely advice to design, develop and implement strong strategic and technical platforms that deliver specific business outcomes ...
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Research Apr 2019
... Plan to Increase Investment in Digital Capabilities and 74% in IT in 2019 Untangle Executive and Board Confusion That Impedes Digital Business Progress Top Thinking Gaps Between Executives and Boards Are Time Horizon, Digital, Strategy and Pacing Digital Giants Loom Large — 64% of CEOs Believe the Giants ...

Analyst(s):   Mark Raskino
Research Apr 2017
... Access Insights Already a Gartner client? Gartner's 2017 CIO Survey shows that top-performing CIOs globally are seizing ecosystem opportunities through a three-way focus on their leadership, organization and technology capabilities. We provide a Benelux perspective of the survey, focusing on where Benelux ...

Analyst(s):   Remi Gulzar   |   Tomas Nielsen
Research Feb 2019
... research will help them select, implement and operate CSS technologies while maintaining operational excellence. Scope Analysis Top Challenges and How Gartner Can Help How will I identify, evaluate, select, adopt and maintain customer service technologies? How will I measure and improve customer service process ...

Analyst(s):   Anthony Mullen   |   Simon Harrison   |   Olive Huang   |   Steve Blood   |   Jim Davies   |   Jim Robinson   |   Brian Manusama   |   Nadine LeBlanc   |   Drew Kraus
... Revenue — Employees — Related Gartner resources CMOs: Time to Be More Customer-Centric Gartner Top Marketing Predictions 2020 Digital IQ Index Client Story Enhancing Customer Engagement With Innovative Technologies Gartner helped a Fortune 100 auto manufacturer enhance customer experience while moving a brand ...
Article July 23 2026
... measures must change.” — Andrew White, Distinguished Vice President The Coming Wave: Technology, Power, and the Twenty-first Century's Greatest Dilemma by Mustafa Suleyman “This book ties the past, present and future of technology in a way that feels both grounded and urgent. With the right mix of caution and ...
Research Jul 2017
... Blockchain technology is at the Peak of Inflated Expectations, which means that the Trough of Disillusionment is not far off. CIOs should be aware of the common mistakes that can lead to disappointment and failure in enterprise blockchain projects. 主要观点 建议 Top 10 Mistakes in Enterprise Blockchain Projects ...

Analyst(s):   Evan Zeng   |   Ray Valdes
Premium Research Mar 2025
... well, HR technology implementations protect technology investments, enable talent strategy and elevate the strategic position of HR in achieving business and talent outcomes. HR leaders can use this collection to prepare, plan, execute and support a successful technology implementation. Strategic Planning ...

Analyst(s):   Stephanie Clement   |   David Bobo   |   Laura Gardiner
Premium Research Feb 2024
... organizations are actively implementing large language models and generative AI technologies according to our November 2023 survey. These survey insights can help CIOs understand industry direction, discern adoption trends and prioritize use cases. Overview Survey Objective Data Insights Gartner Recommended ...

Analyst(s):   Animesh Gandhi
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