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Research Oct 2025
... Access Insights Already a Gartner client? This report highlights key findings from this year’s Gartner survey on the current and future state of people analytics. People analytics leaders can use this report to benchmark their organization’s strategy, responsibilities, structure and budget to make better ...

Analyst(s):   Bestin Samuel
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... themselves apart from the juggernauts within the industry," concluded Mr. O'Donnell. Additional information is provided in the Gartner report "Forecast Analysis: Consumer Video Media Services, Worldwide, 1Q17 Update." Rob van der Meulen Gartner rob.vandermeulen@gartner.com Amy Ann Forni Gartner amy.forni ...
Research May 2026
... Access Insights Already a Gartner client? Heads of enterprise architecture must show executives how IT portfolio decisions grow revenue, cut costs, and mitigate risk. This research outlines a structured framework for using metrics, an executive dashboard, and run versus grow/transform value narratives ...

Analyst(s):   Alana Nolan
Research Apr 2026
... Access Insights Already a Gartner client? A strong corporate reputation is essential, yet CCOs often struggle to demonstrate its true impact. CCOs should sequence a collection of metrics to tell a story about their end-to-end reputation journey, rather than focus on discrete reputation metrics. Insight ...

Analyst(s):   Patryck Allen   |   Priyanka Parthasarathi
Premium Research Nov 2025
... CSCOs must prepare their organizations for a new era of supply-chain-driven growth, developing new capabilities and new ways of doing business. This research shows CSCOs how to build new foundations in supply chain that will turn it from a back-end cost center into a customer-facing growth engine. Ke ...

Analyst(s):   Sabu Mathai   |   Sidharth Khatua   |   Bailey Herring   |   Pierfrancesco Manenti
Premium Research Oct 2025
... AWS’ priorities are to continue innovating as a strategic cloud hyperscaler, accelerate adoption of its generative and agentic AI services, and embed AI across its stack. CIOs must assess where AWS capabilities create differentiated value and their investments align with enterprise roadmaps. At a Gla ...

Analyst(s):   Jim Hare   |   Lydia Leong   |   Dolores Ianni   |   Ed Anderson
Research January 29 2026
... How IT Can Strengthen Customer Experience Governance Application leaders supporting CX can bring unique skills from IT to increase a CX strategy's chances for success. Analysts: Don Scheibenreif, Michael Chiu, Cassandra Nordlund, Ed Thompson Without consistent execution and operational standards, end-t ...
Research January 27 2026
... Address Burnout by Keeping Employees S.A.N.E. Recognize and address underlying triggers related to employee burnout Analyst(s): PMO Research Team The lasting effects of COVID-19 are challenging the well-being of employees, notably due to the emotional and/or physical exhaustion from work that causes bu ...
Research January 29 2026
... Follow 5 Steps to Architect Your Enterprise Operating Model Creating new and changing existing business models requires changes to the supporting enterprise operating model. Analysts: Marcus Blosch, Saul Brand, Irving Tyler While creating new business models and optimizing existing business models is c ...
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