It's no secret that customer experience (CX) is a key factor for success in the modern supply chain business landscape. However, keeping up with the continuous evolution of CX is a major challenge for supply chain leaders.
As customer expectations continue to rise, supply chain leaders must keep up with customer experience innovation.
How mature are your supply chain organization’s CX initiatives?
The Gartner CX Maturity Model for Supply Chain Leaders is one of the key tools which can help supply chain leaders not only with improving the corporate CX agenda for competitive advantage but also with promoting the supply chain’s influence on CX. Download this Gartner report that identifies the 5 levels of CX maturity to plan, assess, and engage stakeholders.