Gartner Customer Experience Maturity Model for Supply Chain Leaders

Improve your supply chain customer experience using Gartner's framework

It's no secret that customer experience (CX) is a key factor for success in the modern supply chain business landscape. However, keeping up with the continuous evolution of CX is a major challenge for supply chain leaders. 

As customer expectations continue to rise, supply chain leaders must keep up with customer experience innovation.

How mature are your supply chain organization’s CX initiatives?

The Gartner CX Maturity Model for Supply Chain Leaders is one of the key tools which can help supply chain leaders not only with improving the corporate CX agenda for competitive advantage but also with promoting the supply chain’s influence on CX. Download this Gartner report that identifies the 5 levels of CX maturity to plan, assess, and engage stakeholders. 

Download Supply Chain Customer Experience Framework

5-level supply chain CX maturity model

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    Gartner support for building customer-centric supply chains

    Supply chain is increasingly focused on customer service and offering differentiated services and fulfillment options, all in alignment with the enterprise agenda. Customer fulfillment can optimize profitability, operational efficiency, customer satisfaction and customer loyalty. Gartner helps supply chain leaders and their teams build customer-centric supply chains and develop customer fulfillment strategies that optimize CX. Learn more about our customer fulfillment insights, advice, data and tools for improving value creation via customer partnership and collaboration.