June 11, 2019
June 11, 2019
Contributor: Christy Pettey
ITAM leaders must advance their asset management strategies to deliver effective technology asset governance.
As external cloud services, IT/OT convergence, the Internet of Things and digital business continue to increase, IT leaders have less purview over the technology assets that determine business outcomes. This continuously changing environment introduces an increasing variety of technologies and proliferation of assets to be managed.
“The increasing demands of digital business challenge sourcing, procurement and vendor management leaders responsible for IT asset management (ITAM) to implement and maintain a mature strategy for better governance, efficiency and business outcomes,” says Pamela Wheelwright, Senior Director Analyst, Gartner. “Most organizations do not have a formal ITAM program but recognize the need to implement one in support of their digital business objectives.”
The first step is to assess the current strategy to understand how much change is required to address the continuously changing environment. Gartner suggests using an asset management strategy checklist:
“ITAM teams should shift to a methodology that incorporates ITAM policies and processes, and identifies technology assets to be managed based on business priorities, outputs, actions and outcomes,” says Wheelwright. “Business outcomes must be defined in the ITAM charter and decided by senior leadership based on strategic priorities. The charter will guide the strategy throughout the ITAM life cycle.”
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Recommended resources for Gartner clients*:
How Redefining IT Asset Management Will Enable Business Transformation for the Digital Age by Pamela Wheelwright, et al.
*Note that some documents may not be available to all Gartner clients.