Use TCO to Assess Choices in Devices, Support Policies and Management Approaches

Archived Published: 04 November 2014 ID: G00271167

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Use Gartner's total cost of ownership model to understand where costs will increase or decrease when contemplating a move from organization-owned mobile devices to bring-your-own-device programs. Where costs may be higher, IT leaders must evaluate other benefits not included in TCO.

Table of Contents

  • Introduction
    • The Scenarios Described in This Update
  • Analysis
    • Select One Primary Goal for Your BYO Projects; in Most Cases, Multiple Goals Will Be Unachievable or Conflict With Each Other
    • Include the Cost of Additional Mobile Security and Management Systems in Your Business Cases to Understand the Full Cost Impact of Allowing BYOD
    • Focus on Key Benefits of Ruggedized Devices to Determine Whether Rugged Handheld Devices Are More Appropriate Than Consumer Technologies That Are Part of BYO Programs
    • Use a Combination of Strong Technical, Governance and Risk Policies to Handle Exception Requests and, Whenever Possible, Handle Support Through Third-Party Mobile Service Providers to Contain IT Support Costs
    • Assumptions in Gartner's Mobile Device TCO Model
      • Hardware, Allowances, Voice and Data Services
      • Software
      • IT Labor and Administration
    • Appendix
      • Annual Salaries, Unburdened and User Mix
  • Gartner Recommended Reading
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