Predicts 2017: Automation Is the Heart of IT Service Providers' Drive to Improve Operational Effectiveness


Published: 21 October 2016 ID: G00316720

Analyst(s): | | | | |

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Summary

Service providers that are seeking sustainable growth need to consider automation as a key investment area. However, although business unit leaders should proactively invest to exploit its potential, automation is not a "magic bullet" that, by itself, will provide either customer loyalty or success.

Table of Contents

  • Analysis
    • What You Need to Know
    • Strategic Planning Assumptions
    • A Look Back
  • Gartner Recommended Reading
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