Gartner Research

Architecture of Conversational AI Platforms

Understand the high-level architecture and its capabilities to help you make strategic choices.

Analyst(s): Magnus Revang, Anthony Mullen, Van Baker

Enterprises are looking to solve a variety of use cases using conversational platforms. Conversational interfaces have changed how we relate to machines, and application leaders need a strong understanding of this paradigm to stay ahead.

This research will provide you with deeper insights into the world of conversational AI platforms for chatbots and virtual assistants through the lens of a common conversational architecture.

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Navigate through the rapidly maturing conversational technology landscape.

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