Gartner Research

Broaden Application Performance Monitoring to Support Digital Business Transformation

Published: 26 December 2018

ID: G00366975

Analyst(s): Federico De Silva , Charley Rich

Summary

APM capabilities have expanded considerably over the last three years, but the percentage of applications monitored in an enterprise has not. To support digital business transformation, I&O leaders must broaden APM tool coverage to focus on business insight, customer experience and service health.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Isolate the Causes of Problems That Impact Customer Experience
  • Connect Performance Metrics With Business Results
  • Provide Real-time Insight Into the Flow of Business Processes and Customer Journeys
  • Expand the Scope of APM Practices

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