Gartner Research

Anticipating the Reality of Virtual Financial Assistants: What Banking and Investment CIOs Need to Know

Published: 14 August 2019

ID: G00390836

Analyst(s): Nicole Sturgill


Today’s financial services virtual personal assistants are primarily order-takers, but future iterations will be decision-makers, managing customers’ finances for them. CIOs need to prepare now for the transition to virtual financial assistants and the impact they’ll have on their institutions.

Table Of Contents


  • From Order-Taker to Decision-Maker: The Virtual Personal Assistant Becomes the Virtual Financial Assistant
  • Building Trust
  • Using Data to Make Knowledge-Based Decisions Autonomously
  • Using Factual and Contextual Data to Personalize Decisions With Perfect Knowledge
  • The Bottom Line: Be Prepared to Be Prepared

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