Published: 27 March 2023
U.S. healthcare payer CIOs are facing a complex set of demands from diverse industry stakeholders, such as members, benefits purchasers, shareholders, providers and employees. CIOs must begin their strategic planning with an outside-in assessment of the value propositions with these stakeholders.
U.S. healthcare payers face complex and fast-changing demands from stakeholders, such as members, investors, provider organizations, regulators and employees.
Traditional payer strategic planning models and processes are ill-suited to account for multistakeholder demands. As a result, they struggle to allocate scarce resources to the initiatives that will optimize the organization for success.
CIOs and IT leaders routinely make a “business case” for technology initiatives to receive funding. However, many payer technology projects lose connection to their stakeholder value when they move from planning to execution. Project teams communicate in the language of technology outcomes (like “cloud first”) rather than
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