Gartner Insights Abstract

Impact of Generative AI on Intelligent Document Processing

Published: 06 February 2024

Summary

Generative AI has disrupted tech areas that use natural language technologies, including intelligent document processing. Applications and software engineering leaders should evaluate their use of IDP products or new engagements with IDP vendors in light of LLM-augmented IDP capabilities.

Included in Full Research

Overview

Impacts
  • A significant increase in choices for intelligent document processing (IDP) solutions and vendors isleading to difficulty in decision making among software and application leaders.

  • Large language model (LLM)-enabled IDP products are leading to an overwhelming expansion of features and capabilities, but they are also leading to confusion about the value of such additional features and their worth.

  • IDP products leveraging only general-purpose LLMs will fail to scale due to issues of reliability, trust and costs.

  • Generative AI can potentially help reduce costs and the need for customization, often bound to professional services.

Recommendations

Applications and software engineering leaders who are evaluating and sourcing IDP

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