Gartner Insights Abstract

Assess the Potential of Emerging Technologies for Insurance

Published: 15 February 2024

Summary

Insurance CIOs must regularly evaluate emerging technologies to make decisions based on their potential relevance to and impact on their industry. This evaluation framework for 25 emerging technologies, including GenAI and quantum processing, eases that assessment process.

Included in Full Research

Overview

Key Findings
  • Not all emerging technologies will have a significant direct impact on the insurance industry. Some will require significant effort to verticalize, or deliver low value to the insurer, blunting the business case.

  • Some emerging technologies, such as responsible AI and spatial computing, will be adopted by the insurance sector without much tailoring due to their universal applicability and lack of industry specificity.

  • Other technologies, such as blockchain and smart spaces, offer high value potential but will need significant adaptation to deliver their true value to insurers.

Recommendations
  • Assess whether emerging technologies could be adoptable, adaptable, marginal or situational for

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