Gartner Insights Abstract

Increase User Activation With an Improved Free Offer Landing Page

Published: 27 June 2024

Summary

Free offer landing pages and registration forms play a critical role for product-led growth user activation and, ultimately, conversion to paying customers. Tech CEOs should follow four steps — from messaging to monitoring — to improve their free offer landing pages to increase user activation.

Included in Full Research

Overview

Key Findings
  • According to the 2023 Gartner User Behavior and Influence Survey, 40% of users abandon free offer applications before logging in.

  • Another 37% of users abandon the applications after initial use because they feel it was unsuitable to their needs, indicating misalignment between how the application was positioned and what it actually contained.

  • One-third of users indicate security concerns regarding the free offer, resulting in lower completion of the offer.

  • Free offer landing pages that are not routinely monitored miss opportunities to improve performance and user registration rates.

Recommendations
  • Increase user adoption of your free offer by optimizing your registration landing

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Analysts:

Jess Walker

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