Published: 07 October 2024
Our survey on Microsoft 365 Copilot shows that employees find value in the tool, but organizations face security and enablement challenges and are favoring smaller, business-driven deployments. Digital workplace applications leaders should use this report to assess the state of M365 Copilot so far.
Employees are finding value in Microsoft 365 (M365) Copilot but tangible business impact is elusive, leading survey participants to advocate for letting the business drive funding and enablement, rather than IT.
Enablement activities and security mitigation takes more effort than anticipated, and driving employee use requires frequent training and education. The rapid pace of M365 Copilot change will require significant investments in change management activities.
The value delivered by M365 Copilot is closely correlated with the degree of information management maturity, suggesting that optimal value capture may require the reengineering of information assets.
Take a business-driven approach to procurement,
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Analysts:
Matt Cain, Max Goss, Craig Roth
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