Gartner Expert

Jay Heiser

VP Analyst

Jay Heiser is a VP analyst and the Chief of Research for the ITL Security and Risk Management team. Mr. Heiser's recent areas of research include digital business risks, Cloud risks, and SaaS governance. His most recent research examines the international implications of the public cloud computing business model.

Previous experience

Mr. Heiser's background includes several software product management roles involving encryption, secure messaging, antivirus and secure UNIX software. As a consultant, he has performed security assessments for major corporations, multinational internet service providers and the US Department of Defense, as well as writing information security policies for both UBS and Credit Suisse. Co-author of the book "Computer Forensics: Incident Response Fundamentals," he was a columnist for Information Security magazine for 10 years.

Professional background


Associate Director, Group Information Security

International Network Services/Lucent Technologies

Principal Consultant

The Santa Cruz Operation

Product Manager

Areas of coverage

Cybersecurity and IT Risk


M.B.A., International Management, Thunderbird School of Global Management (now part of Arizona State University)

B.A., College of Wooster, Ohio (studied computer science, religion and German; awarded honors on senior thesis, a computer-assisted analysis of an ancient document)

Certified Information System Security Professional

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Top Issues That I Help Clients Address

1How to assess security and compliance risks of cloud computing

2Policy, process and product strategies to control public cloud risks

3How can we govern the use of SaaS?