Agentschap Justitie en Handhaving, a regional government entity, faced significant challenges in managing organizational change and aligning IT operations with strategic business goals. With a focus on justice and enforcement, the client sought Gartner’s expertise to foster effective leadership and cultural transformation.
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Client Story
Agentschap Justitie en Handhaving Transforms IT Leadership and Culture
Mission-critical priority
Hannes Lombaert, ICT Director, Agentschap Justitie en Handhaving, sought support from Gartner to prioritize people management and organizational change. They aimed to shift focus from technical solutions to leadership and culture change, ensuring alignment with strategic business goals.
How Gartner helped
Gartner provided invaluable support through expert insights, practical tools, and a robust peer network. The client leveraged Gartner’s frameworks, such as the PRISM framework for culture change, to guide the integration of diverse teams and foster a unified organizational culture. Additionally, Gartner’s analysts offered guidance in developing compelling narratives to effectively communicate strategic initiatives to stakeholders.
Business impact
By collaborating with Gartner, Agentschap Justitie en Handhaving achieved
Successful integration of two culturally diverse IT teams, creating a cohesive and unified organizational culture within a year.
Enhanced leadership capabilities, enabling the director to effectively steer organizational change and align IT operations with strategic goals.
Development of compelling narratives that facilitated stakeholder engagement and secured necessary resources for strategic initiatives.
Industry
Government and Public Sector
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Client Contact
Hannes Lombaert, ICT Director
Employees
> 1,000
