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STAMFORD, Conn., December 15, 2016

Gartner Says Smart Machines Will Enter Mainstream Adoption By 2021

Enterprises Look to Service Providers to Help Deploy AI Technologies

Smart machines will enter mainstream adoption by 2021, with 30 percent adoption by large companies, according to Gartner, Inc. Technologies including cognitive computing, artificial intelligence (AI), intelligent automation, machine learning and deep learning fall under the umbrella term for smart machines.)

"The use of smart machines by enterprises can be transformative and disruptive. Smart machines will profoundly change the way work is done and how value is created. From dynamic pricing models and fraud detection, to predictive policing and robotics, smart machines have broad applicability in all industries," said Susan Tan, research vice president at Gartner. "For service providers, smart machines represent opportunities to help enterprises assess, select, implement, change and adapt talent, and for IT and business processes, the opportunity to successfully adopt smart machines for business benefits."

The opportunity for consulting and system integration (C&SI) services will range from advising enterprises to help them sort through the hype to helping with strategic design, training of the smart machines, deployment and integration to expansion and ongoing refinement. These opportunities will help drive spending on smart machine C&SI services from $451 million in 2016 to nearly $29 billion in 2021 (see Table 1).

 

Table 1

Worldwide Consulting and System Integration (Implementation) for Smart Machines (Millions of Dollars

 

 

2016

2017

2018

2019

2020

2021

Consulting

360

1,648

3,616

5,726

7,712

8,688

Implementation

90

706

2,411

5,726

11,568

20,273

Total

451

2,354

6,027

11,453

19,280

28,961

Source: Gartner (December 2016)

The spectrum of subtechnologies within smart machines will be adopted at different speeds and timings, with the majority of smart technologies being mainstream adopted in the 2020 through 2025 time frame. Enterprises' investments into smart machines will span more than a decade, implying that the smart machine C&SI service market will be a long-term one.

"Over time, the increased C&SI opportunity created by the growing number of companies implementing more complex smart machine programs is expected to be counter-balanced by the a reduction in costs of adoption, as every subsequent adoption of the same smart machine solution will be less expensive and faster," said Ms. Tan. "In the long term (about 10 years), smart machines will be an integral set of tools in the toolkit of C&SI service providers and infused into all next-generation services offerings."

Gartner clients can read more detailed analysis in the report "Smart Machines: Consulting and System Integration Services Market Forecast and Opportunities."

About Gartner

Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

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