Press Releases

STAMFORD, Conn., February 13, 2018

Gartner Announces Gartner Peer Insights Customers' Choice Recognition for Meeting Solutions

The Customers' Choice Distinction Is Selected by End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Enterprise Solution

Gartner. Inc. announced today the 2018 Gartner Peer Insights Customers' Choice for Meeting Solutions (Web Conferencing). The Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of end-user reviews and the overall ratings.

Meeting Solutions (Web Conferencing) products are real-time collaboration tools that support interactions over a network between participants in multiple meeting formats. These types of meetings and communications that fall into the category of Meeting Solutions include webinars, remote training, online meetings and audio communications.

"Gartner Peer Insights Customers' Choice is designed to help IT professionals make better purchase decisions by leveraging the knowledge and feedback by fellow verified end users," said Ken Davis, executive vice president of Products and Services at Gartner. "We work hard to ensure that all of the reviews are submitted by an IT professional or business user who has had experience purchasing, implementing and/or using the enterprise solution they are reviewing — free from conflicts of interest." 

The list of companies selected for the 2018 Gartner Peer Insights Customers' Choice for Meeting Solutions is included in Table 1. More information on the 2018 Customers' Choice is available at

Table 1
2018 Gartner Peer Insights Customers' Choice for Meeting Solutions 


BlueJeans Network




Zoom Video Communications

Note: Companies are listed in alphabetical order.
Source: Gartner (February 2018)

About Gartner Peer Insights Customers' Choice
Recognition will be given to a maximum of seven vendors in a market according to these criteria:

  • During the submission period — defined as 12 months prior to the eligibility cutoff date — a vendor must have:
    • 50 or more published reviews
    • An average overall rating of 4.200 stars or greater
  • In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be recognized.
  • The vendor must have at least one product designated by Gartner research analysts as relevant to the market. Vendors with excessive concentrations from a specific geographic region, industry or nonenterprise users are not considered.

Reviews published must first pass Gartner Peer Insights' validation, conflict of interest and moderation process — please see the Peer Insights Review FAQ here.

The recognition of a Gartner Peer Insights Customers' Choice is not an endorsement by Gartner of any vendor, product or service. For more information on the Gartner Peer Insights Customers' Choice, please visit

About Gartner Peer Insights
Gartner Peer Insights transforms the way enterprise software is bought and sold by creating another source of trusted information in the software buying process. Gartner's review platform is a place for all IT buyers to find advice they can trust from fellow IT professionals. Gartner Peer Insights includes more than 64,000 verified reviews in more than 190 markets. For more information, please visit

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit